4. SHIPPING POLICY

Effective Date: August 2026

4.1 Where We Ship

NineOrigin currently ships within South Africa only. We do not offer international shipping at this time.

4.2 Shipping Fee

A flat shipping rate of R110 applies to all orders, regardless of order size or delivery location within South Africa. There are no hidden fees or location surcharges — what you see at checkout is what you pay.

4.3 Order Processing Time

All orders are processed and dispatched within 2–4 business days of payment being confirmed. Business days are Monday to Friday, excluding South African public holidays.

Orders placed over weekends or on public holidays will begin processing on the next business day.

Note: During high-demand periods (e.g. promotions, sales events, or peak gifting seasons), processing times may be slightly extended. We will communicate any delays via email.

4.4 Delivery Timeframe

Once your order has been dispatched, delivery via The Courier Guy typically takes 2–3 business days to most destinations in South Africa.

Total estimated time from order to delivery: 4–7 business days.

These timeframes are estimates provided by our courier partner and are not guaranteed. Delays caused by the courier, weather events, or circumstances outside NineOrigin's control are not our liability, though we will always assist where we can.

4.5 Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your The Courier Guy tracking number. You can track your delivery directly on the The Courier Guy website (www.thecourierguy.co.za) using that tracking number.

If you do not receive a tracking number within 4 business days of your order, please contact us at info@nineorigin.co.za.

4.6 Delivery Address Requirements

• We deliver to physical addresses only. We do not ship to PO Boxes.

• Please ensure your delivery address is complete and correct at checkout. NineOrigin is not responsible for failed or delayed deliveries resulting from an incorrect address provided by the customer.

• If a delivery fails due to an incorrect address or the recipient not being available, redelivery costs may apply.

4.7 Outlying & Remote Areas

Some delivery destinations are classified as outlying or remote areas by courier networks, which typically attract a surcharge. NineOrigin absorbs this surcharge — you will never be charged more than the standard R110 shipping fee regardless of your location within South Africa.

4.8 Local Pickup

We do not currently offer a local collection/pickup option.

4.9 Damaged or Lost Shipments

Damaged in transit: If your order arrives damaged, please photograph the parcel and its contents immediately and contact us at info@nineorigin.co.za within 48 hours of delivery. We will lodge a claim with The Courier Guy and arrange a replacement or refund in line with our Refund & Returns Policy.

Lost in transit: If your order has not arrived within 10 business days of dispatch, please contact us at info@nineorigin.co.za. We will investigate with The Courier Guy on your behalf. NineOrigin cannot be held liable for parcels lost after handover to the courier, but we will do everything reasonable to assist in resolving the matter.

4.10 Contact Us

For any shipping-related queries:
📧 info@nineorigin.co.za